Privacy Policy: Your Questions Answered
We collect your phone number and name to verify your identity before withdrawals and to comply with anti-money-laundering rules in Indonesia. These details are also how we confirm account access from new devices or locations, so your funds stay protected from unauthorized withdrawals.
Your active account data is removed within 30 days of closure. However, transaction records — showing which deposits and withdrawals cleared — are kept for seven years to meet regulatory requirements. We do not retain your payment card or bank details after account deletion.
No. We do not sell or share your personal information with marketers, advertisers or third-party brands. Your data is used only to run your account, process your DANA, OVO, GoPay or QRIS payments, and detect fraud. If we ever change this, you'll receive written notice.
Yes, we track login locations and devices to protect your account. If you log in from a new phone or city, we may ask you to confirm it's you before allowing a withdrawal. This prevents someone else from accessing your account if your password is compromised.
No. Our cookies work only on our site to keep you logged in and to track how you use the lobby so we can improve speed and fix bugs. We do not place tracking pixels on external websites or build profiles of your browsing outside our platform.
Contact our support team via live chat or email and ask for a data-access request. We'll compile your account history, transaction list and personal details into a file and send it to your registered email within 14 business days. The copy is free.
Your account profile and login access are removed. However, your transaction history — dates, amounts and payment methods for every deposit and withdrawal — stays in our system for seven years because Indonesian regulations require us to retain this record for audit purposes.
